Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shipments are dispatched by M&P and TCS Courier Service Companies. If you prefer to use a different courier service, please reach out to us via WhatsApp at 0333-8240127.

Do You Ship Internationally?

No! Currently, we are not shipping internationally.

How Long Will It Take To Get My Order?

Once we ship your order and send you a tracking number, you can expect to receive your order within 1-3 days. Please note that delivery to AJK/Quetta may take 2-5 days.

PAYMENT

What Payment Methods Are Accepted?

We accept advance payment in our bank account as well as cash on delivery (COD). For COD orders, please note that courier service charges must be sent in advance.

Is Buying On-Line Safe?

Absolutely yes.

Order & Retunrs

How do I place an Order?

1. Select product 2. Click Buy Now 3. Enter your details 4. After placing order you will get our account details. 5. Transfer the order amount in our bank account and share a screenshot of payment on our WhatsApp number 0333-8240127 along with your order number. You're done! You'll be notified about your order via WhatsApp, SMS (BENELLIPRO) and Email.

How long it will take to ship out my order?

Order processing time is 24 - 48 hrs.

How Can I Cancel Or Change My Order?

You can email us at support@benellipro.com or contact us on WhatsApp 0333-8240127 providing us with your order number within 5 hours of your purchase.

Do I need an account to place an order?

No, you can place the order as a guest but it is recommended to make an account so whenever you want to order again, You can save time writing your details as they are already saved in your account.

How Do I Track My Order?

M&P Shipment tracking https://www.mulphilog.com/
Call Courier Shipment tracking https://callcourier.com.pk/tracking/
TCS Shipment tracking https://www.tcsexpress.com/tracking/
Daewoo Fastex Shipment tracking https://fastex.pk/
Leopards Courier Shipment tracking https://leopardscourier.com/pk/

How Can I Return a Product?

All electrical parts have no warranty, no exchange and no return. Unopened/used parts can be returned or exchanged within 14 days of purchase*

New Motorcycle Buying or Booking

What is the price of the motorcycle?

All updated prices are mentioned on website.

Booking price mentioned on website is final amount?

It is important to note that the booking price is not final and may be adjusted in the event of fluctuations in the dollar rate, customs charges, or any other miscellaneous government taxes. The importer reserves the right to levy an additional amount, if necessary, before the motorcycle is delivered. The buyer is responsible for settling this extra amount.

What is the payment schedule for booking the motorcycle?

To reserve a new Benelli motorcycle, it is required to make an advance payment of half the booking amount. The remaining balance must be paid before delivery.

Is there a warranty included with the purchase?

Yes engine warranty only. This warranty means that your motorcycle’s engine is covered for any mechanical issues that may arise within the first two years of ownership or up to 20,000 kilometers of use, whichever comes first. If there is a problem with the engine during this time, the importer will diagnose the issue and fix it at no cost to you, under the terms of the warranty. You will need to contact the importer to make a warranty claim and have the issue resolved. It’s important to keep track of your mileage to ensure you are still within the warranty coverage period.

Are there any financing options available?

No we do not offer any installment plans. We recommend reaching out to a finance company or bank directly for more information on installment options that may be available to you.

How long is the waiting period for delivery after booking?

1-3 Months* Please note that due to potential delays during shipment and customs clearance procedures, we cannot provide an exact date for the delivery. Therefore, the expected delivery date is not mentioned on the PBO.

Is there a test ride available before making a decision?

Sorry test ride is not available.
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